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Frequently Asked Questions
Please read our FAQ before sending us a message.
Due to the hand-made nature of our products, we guarantee that our products are made with care using natural and environmentally friendly materials and inspected to be free from known defects.
Any evident imperfection must be reported within 16 days of the purchase date for exchanges. The original receipt of the purchase is required.
We accept American Express, MasterCard, Visa and Visa debit cards.
No tax will be added on purchases.
All orders are shipped from Toronto, Canada and we deliver our products within Canada only. You can choose the delivery method and delivery times, insurance, tracking number options and more according with your preference through the services of Canada Post.
You will be able to select a standard shipping method which is most economical, however, it does not have insurance or tracking. We cannot be responsible for purchases once shipped unless insurance is paid for. To guarantee quality delivery, we recommend that you choose Xpresspost Canada, and tracked shipping.
You will receive confirmation of shipment when the order is sent. If you need your products sooner, please contact us to see how quickly we can accommodate you.
You can contact our Customer service team anytime at firstname.lastname@example.org
We are located in Toronto, ON M4A 1K4
You can place an order with us directly on our website.
We have made every effort to ensure your shopping experience is easy and secure through online payments system. Simply add the item(s) using the "Add To Cart" button. When ready to check out use any of the "Shopping Cart" buttons located on our website. All orders are SSL Encrypted to safeguard your bank card and personal information.
Currently, our products are sold through our online store. All orders are shipped from Toronto, Canada and we deliver our products within Canada only. However, we participate in various Ontario festivals and craft shows trought the year. Stay tune!
- Jewelry should only be put on after washing and applying any makeup, hair spray, gels, lotions or perfume
- Protect any jewelry from harsh chemicals, extreme temperatures and sunlight
- Store your jewelry separately so it doesn't scratch other jewelry. Plastic bags or cloth dust bags are wonderful for protecting jewelry pieces
- Keep your jewelry in a clean, and dry place
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